Refund Policy

Effective date: [EFFECTIVE DATE]

1. 24 hours, no questions

If your reading doesn't sound like you, email [EMAIL] within 24 hours of receiving it. We refund you in full. We won't ask why.

Please email from the address you ordered with, or include your order number.

2. Before it's sent

If you paid and your reading hasn't been sent yet, you can cancel anytime for a full refund.

3. After 24 hours

Readings are digital content, so after 24 hours we generally can't refund. One exception: if the reading clearly doesn't match the birth details you entered, tell us and we'll review it whenever you find it.

4. If something went wrong

• Paid but no reading after 24 hours? Email us. We'll send it or refund you.
• Charged twice? Email us. We'll refund the duplicate.

5. How refunds are paid

Refunds go back to your original payment method through Dodo Payments [to confirm]. They're usually processed within 3–5 business days. Your bank may take longer to show it.

6. EU / EEA / UK customers

At checkout you agreed to have your reading delivered right away and acknowledged that you lose the 14-day withdrawal right once it's delivered. Our 24-hour refund above still applies to you. If your reading hasn't been delivered yet, you can withdraw for a full refund.

7. Follow-up questions

Follow-up questions come with your reading and aren't sold separately. A refund of the reading ends the follow-up questions too.

8. Contact

[BUSINESS NAME] · [ADDRESS] · [EMAIL]